Deciding between electronic security, security guarding or a combination of the two is one that has just been made easier thanks to a new streamlined solution introduced by security specialist Trigion.
The company has always offered a ‘technology plus people’ approach as it feels this combination usually satisfies its clients’ needs most successfully. However, until now they have operated as two services and been managed and invoiced separately.
Recognising that investing in security equipment means high capital expenditure at the outset, Trigion’s new offer combines a technical and manned security solution that spreads the cost over the length of the contract. This means that clients benefit from immediate savings from the commencement of the integrated security contract.
Unlike standard security contracts which are based on hourly rates for guarding and equipment costs, the single solution price means that the overall costs are reduced. In one case, Trigion estimates it has saved one of its clients upwards of £2 million over two years, while still providing 24/7 security coverage.
Neil Ricketts, technical services director at Trigion, explained: “While some companies opt to only supply one form of security, we’ve always felt it’s best to be able to offer our clients a more joined-up approach, matching the levels of technical security and guarding according to their needs. The next logical step was to integrate them so that clients really are receiving an ‘all-in-one’ solution that can protect their premises 24/7, and for which they pay less with lower up-front costs as well.”
Following a period of investment in its commercial department and supporting structure, Trigion has reported a largely stable turnover for the past fiscal year as it gears up for accelerated growth in 2017. Security guarding and the electronic security offer delivered by the business both maintained previous margin levels, but a change in the proportion of turnover in favour of the electronics division has led to a 39% improvement in Trigion’s operating margin.
The security industry is seeing a continuing trend away from manned security towards electronics or a combination of the two. Trigion offers all security services in-house and has its own Control Centre. The business has also developed a consultative approach to ensure solutions designed to meet the client’s individual needs and combining all relevant security elements. This means the client receives increased security at a reduced rate. In addition, a new financial model means they can see a return on investment from the first day without the need to apply for capital expenditure.
Jan-Hein Hemke, Trigion’s managing director, stated: “We’re looking to accelerate our growth in the coming years and have made substantial investments in our commercial department and supporting structure to help achieve this. We’ve also refreshed our service offer. We believe these actions should lead to a substantial growth in 2017.”
The development of the National Living Wage has had a significant influence on the security industry. In the period from October 2015 to April 2016, the National Living Wage went up by 10.7%. The outlook for the coming years is considerable further increases in the pay rates. Trigon remains a strong supporter of the Living Wage Foundation. The company firmly believes the trend in wage rates is desirable from a social point of view. However, it also feels that the increase in the cost of labour will further enhance the move away from security guarding to electronic security.
Despite this trend, Hemke stressed: “Skilled and highly competent colleagues remain important in our desire to be client focused and act as a professional partner for our customers. We have an extremely strong focus on training and development.”